Refunds

Mandatory consumer rights remain in force. These terms do not restrict the provider’s statutory liability, the right to dispute incorrect charges, terminate services or receive unused prepaid funds. An upstream outage or closure does not justify confiscating a remaining balance.

Unused paid funds can be refunded. Services already performed and substantiated lawful expenses are accounted for under applicable law; the provider explains the calculation. Free bonuses are not paid out in cash, but they do not reduce the right to recover paid funds. A whole prepayment cannot automatically be treated as non-refundable.

For an error, provide the date, model, request identifier and amount. The provider reconciles usage and payment records, explains the outcome and corrects a confirmed error. A technical failure alone does not establish the amount of service performed; the same accounted request must not be charged twice. Partial output is assessed under disclosed pricing rules.

Send your account and request description to support@claudexia.tech or semax.semax@yandex.ru. Payment identifier and amount are sufficient for reconciliation. Refunds use a lawful method with recipient verification, preferably the original payment method. Never send secrets or complete card details.

An ordinary request is reviewed and fulfilled within 10 calendar days after the information needed to verify it is received, unless the law requires another deadline. Information requests must not arbitrarily extend a mandatory deadline. Bank or payment-system settlement timing is explained separately. A refusal includes reasons and calculations and does not prevent statutory remedies.